Fatila ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform at fatilaai.com and related services (collectively, the "Service"). Fatila is operated by Fatila Techno Innovations.
This policy complies with the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), UAE Personal Data Protection Law (PDPL), and other applicable data protection laws.
1. Information We Collect
1.1 Information You Provide Directly
- Account information: Name, email address, password, company name
- Billing information: Processed and stored by our payment processor, Paddle. We do not store your full credit card details on our servers.
- Communications: Messages you send us via email or support channels
- Search queries: Industry, location, and keyword inputs you use on the platform
1.2 Information Collected Automatically
- Usage data: Pages visited, features used, time spent, clicks, and interactions
- Device information: Browser type, operating system, device identifiers, IP address
- Cookies and tracking: See Cookies section below
1.3 Business Lead Data (Public Sources)
The lead data provided through Fatila is collected from publicly available business directories, registries, and company websites. This data pertains to businesses and business representatives in their professional capacity, not private individuals.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Fatila platform
- Process your subscription and payments
- Send transactional emails (receipts, account notifications, subscription updates)
- Send marketing emails (you can unsubscribe anytime)
- Provide customer support
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations
- Analyze usage to improve our product
3. Legal Basis for Processing (GDPR)
| Legal Basis | Examples |
|---|
| Contract Performance | Delivering subscription services, processing payments |
| Legitimate Interest | Product improvement, fraud prevention, security |
| Consent | Marketing communications, optional cookies |
| Legal Obligation | Tax records, law enforcement requests |
4. How We Share Your Information
We do NOT sell your personal information. We share data only with:
- Paddle (payment processor): For billing and payment processing — Paddle's Privacy Policy
- Service providers: Hosting, email delivery, analytics, customer support tools — all bound by confidentiality agreements
- Legal authorities: When required by law or to protect our rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
5. International Data Transfers
Fatila operates globally. Your data may be transferred to and processed in countries outside your jurisdiction, including Pakistan, UAE, and countries where our service providers are located. We implement appropriate safeguards including Standard Contractual Clauses (SCCs) for international transfers.
6. Data Retention
- Account data: Retained while your account is active and for up to 3 years after closure
- Billing records: Retained for 7 years for tax/legal compliance
- Usage logs: Retained for up to 12 months
- Marketing data: Retained until you unsubscribe
7. Your Rights
Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Delete your data ("right to be forgotten")
- Restrict or object to processing
- Data portability — receive your data in a structured format
- Withdraw consent for marketing or optional processing
- Lodge a complaint with a data protection authority
To exercise these rights, email info@ftisolutions.tech. We will respond within 30 days.
8. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in (essential)
- Remember your preferences
- Analyze usage (Google Analytics — optional, consent-based)
- Measure marketing effectiveness
You can control cookies through your browser settings or our cookie consent banner.
9. Security
We implement industry-standard security measures including:
- TLS/SSL encryption for data in transit
- Encrypted databases for data at rest
- Access controls and authentication
- Regular security audits
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
10. Children's Privacy
Fatila is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided data, contact us for immediate deletion.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notification at least 30 days before taking effect.
12. Contact Us