Terms of Service

Welcome to Fatila. These Terms of Service ("Terms") govern your access to and use of the Fatila platform, website (fatilaai.com), APIs, and related services (collectively, the "Service") operated by Fatila Techno Innovations ("Fatila," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. About Fatila

Fatila is an AI-powered B2B lead intelligence platform that enables users to discover verified business contacts sourced from publicly available business directories and registries. Fatila is a registered trademark operated by Fatila Techno Innovations, with operations in Pakistan, UAE, Saudi Arabia, and Jordan.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use Fatila. By using the Service, you represent that you meet these requirements and are using the Service for lawful business purposes.

3. Account Registration

To access most features of Fatila, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Payments

4.1 Plans

Fatila offers subscription plans billed monthly or annually. Current pricing is displayed at fatilaai.com/pricing. We may modify pricing with at least 30 days' notice to existing subscribers.

4.2 Payment Processor

All payments are processed by Paddle.com Market Limited (or its affiliates), which acts as our Merchant of Record. Paddle handles billing, invoicing, tax calculation, and payment processing. By subscribing, you also agree to Paddle's Buyer Terms.

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period at the then-current rate until cancelled. You may cancel anytime from your account dashboard. Cancellation takes effect at the end of the current billing period.

4.4 Taxes

All applicable taxes (VAT, GST, sales tax) are calculated and collected by Paddle based on your billing location and remitted to appropriate tax authorities.

5. Free Tier and Trials

Fatila may offer a free tier with limited features. We reserve the right to modify, limit, or discontinue the free tier at any time. Free tier usage is subject to the same Terms as paid plans.

6. Acceptable Use

You agree NOT to use Fatila to:

• Send unsolicited bulk email (spam) or conduct unlawful marketing
• Violate applicable laws or third-party rights, including data protection laws (GDPR, CCPA, PDPL)
• Resell, sublicense, or redistribute Fatila data without our prior written consent
• Reverse-engineer, scrape, or copy the platform's technology
• Use the Service for fraudulent, harmful, or abusive purposes
• Upload malware, viruses, or harmful code
• Exceed reasonable API rate limits or attempt to circumvent usage limits

Violation may result in immediate account termination without refund.

7. Data Sources and Accuracy

Leads provided by Fatila are sourced from publicly available business directories and registries. While we strive for accuracy, we do not guarantee:

• The completeness, accuracy, or currency of any specific lead
• That all provided contact information is active or valid
• Any specific outreach outcome or conversion rate

You are solely responsible for how you use lead data, including compliance with applicable communication laws (CAN-SPAM, GDPR, TCPA, etc.).

8. Intellectual Property

Fatila, the Fatila logo, and all software, content, and features are owned by Fatila Techno Innovations and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during your subscription.

9. Privacy

Our Privacy Policy explains how we collect, use, and protect your data. By using Fatila, you consent to our privacy practices.

10. Cancellation and Refunds

You may cancel your subscription at any time from your account dashboard. Refunds are available within 14 days of purchase as described in our Refund Policy.

11. Termination by Fatila

We may suspend or terminate your account at any time if you breach these Terms, engage in fraudulent activity, or as required by law. Upon termination, your access will cease immediately.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. FATILA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FATILA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO FATILA IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify and hold Fatila harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from these Terms shall be resolved through binding arbitration in Rawalpindi/Islamabad, Pakistan, or in the courts of competent jurisdiction in Pakistan.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Service at least 30 days before taking effect. Continued use of Fatila after changes constitutes acceptance.

17. Contact Information