Refund Policy

At Fatila, we want you to be completely satisfied with our service. This Refund Policy outlines when and how you can request a refund for your Fatila subscription.

1. 14-Day Money-Back Guarantee

New subscribers to any paid Fatila plan may request a full refund within 14 calendar days of their initial purchase, provided that:

• The request is submitted within 14 days of the original transaction date
• You have not violated our Terms of Service
• You have not used excessive platform credits (see Section 5 below)

Refunds are processed to the original payment method via our payment processor, Paddle, typically within 5-10 business days.

2. How to Request a Refund

1. Email us at info@ftisolutions.tech from the email address associated with your Fatila account
2. Include your order/transaction ID (found in your Paddle receipt email)
3. Briefly describe your reason for the refund (optional, but helps us improve)

We aim to respond within 2 business days.

3. Subscription Cancellation vs. Refunds

Please note the distinction between cancellation and refund:

• Cancellation stops future billing. Your subscription remains active until the end of the current billing period, then terminates. This can be done anytime from your account dashboard.
• Refund returns money already paid. Refunds are subject to the terms in this policy.

4. Renewal Refunds

Subscriptions auto-renew at the end of each billing period. If an auto-renewal charge occurs and you wish to cancel:

• You may request a refund of the renewal charge within 7 days of the renewal date
• After 7 days, renewal charges are non-refundable, but you may cancel to prevent future renewals

We recommend cancelling at least 24 hours before your renewal date to avoid charges.

5. Heavy Usage Exception

To prevent abuse, refund eligibility may be limited or denied if:

• You have used more than 25% of your plan's monthly lead credits before requesting a refund
• You have downloaded or exported significant data
• You have used the Service for commercial purposes during the trial period

6. Annual Plan Refunds

Annual subscriptions are eligible for the 14-day money-back guarantee from the original purchase date. After 14 days:

• Annual plan refunds are calculated on a prorated basis, minus any applicable discount you received for choosing the annual plan
• Prorated refunds are issued at our discretion and may be denied for accounts with policy violations

7. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Requests made more than 14 days after the initial purchase (with the exception of the 7-day renewal window)
• Account terminated for violation of our Terms of Service
• Dissatisfaction with public data availability (we source from public directories and cannot guarantee specific results)
• Free tier usage (no payment made)
• Add-on credits or one-time purchases after they have been used

8. Disputed Charges

If you believe a charge is incorrect, please contact us first at info@ftisolutions.tech before initiating a chargeback with your bank. We will work quickly to resolve billing disputes.

Please note: Initiating a chargeback without first contacting us may result in immediate account suspension.

9. Payment Processor Information

All payments and refunds are processed through Paddle.com Market Limited, our Merchant of Record. Paddle may have additional terms regarding refunds — see Paddle's Buyer Terms.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Refund requests will be evaluated based on the policy in effect at the time of your purchase.

11. Contact Us